Return & Refund Policy

SouthAfrican Engines – Performance & Trust Guaranteed

SouthAfrican Engines – Customer Satisfaction Guaranteed

At SouthAfrican Engines, we are committed to ensuring you are completely satisfied with your purchase. Our Return & Refund Policy is designed to provide a simple, transparent, and hassle-free experience for customers across South Africa.

Returns

Eligibility for Returns

To qualify for a return:
  • Items must be returned within 11 days of the delivery date.
  • Products must be unused, unopened, and in their original packaging.
  • All tags, components, and accessories must be included.

Certain items are not eligible for return, including:
  • Custom-made or special-order products.
  • Final sale or clearance items.
  • Products damaged through misuse or improper installation.

How to Initiate a Return

To request a return, contact our support team with your order number, reason for the return, and photos of the product if applicable. Once your request has been approved, you will receive step-by-step return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Shipping

  • We highly recommend using a trackable courier service, as SouthAfrican Engines cannot guarantee receipt of returned items.
  • Returned items must be securely packaged to prevent damage during transit.
  • Return shipping costs remain the customer’s responsibility unless the item was supplied incorrectly or arrived damaged.

Return & Refund Information

  • Return Period: 11 days from delivery
  • Refund Processing: 7–10 business days after approval
  • Restocking Fee: None
  • Return Method: By courier or mail
  • Return Shipping Cost: Customer responsibility unless item is defective or incorrect
  • Currency: South African Rand (ZAR)

Refunds

Refund Processing

Approved refunds are processed within 7–10 business days and issued to the original payment method used during checkout. Depending on your financial institution, additional processing time may apply before the funds reflect in your account.

Partial Refunds

Partial refunds may be issued if:
  • The item is not returned in its original condition.
  • The product is damaged or missing parts not caused by our error.

Non-Refundable Items

The following items are strictly non-refundable:
  • Original shipping costs.
  • Final sale or clearance items.
  • Custom-made or special-order products.

Late or Missing Refunds

If you have not yet received your refund:
  1. Check your bank account balance again.
  2. Contact your bank or payment provider, as processing times vary across South African banks.
  3. If the issue persists, please contact our support team for immediate assistance.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. If you require an exchange for the same item, please contact our support team with your order details and supporting photographs where applicable.

Damaged or Incorrect Orders

Customers must inspect their orders immediately upon delivery. If your order arrives damaged, incorrect, or incomplete:
  • Notify us within 48 hours of delivery.
  • Provide clear photographs of the item and packaging.
  • Include your order number in all communication.

Failure to report issues within this 48-hour timeframe may affect eligibility for claims or replacements.

Contact Us

For any return, exchange, or refund inquiries, please reach out to us at:
  • 📞 Telephone / WhatsApp: +27 63 030 9984
  • 📧 Email: info@southafricanengines.co.za
  • 📍 Address: 248 Govan Mbeki Street, Port Elizabeth Central, Gqeberha, 6001, South Africa